Terms and Conditions of Trading

Stove and Boiler Purchases :
Ask if prices include:
Value Added Tax @ the prevailing rate.

Deliveries :
Delivery is Not included in our price list.
Delivery / collection will be the responsibility of the purchaser.
Courier services can be arranged / accommodated - price on application.

Prices Do Not Include :
Flues, accessories and / or installation of the product purchased.

Terms :
Deposits are required when placing orders for all appliances and / or accessories.
The minimum deposit required is 50% for all orders placed.
The balance will be required once the order has been delivered to our place of business, or storage depot.
Orders will not be considered valid unless a deposit has been paid.
We reserve the right to charge for storage unless agreed by arrangement when the order is being placed.
We reserve the right to charge interest at the rate of 1.5% per month or part thereof should any balance remain outstanding after the product has been delivered.
We do not accept any responsibility for delays incurred by late deliveries from our suppliers or agents.
We cannot accept responsibility should an appliance fail to meet the purchasers expectations, therefore we recommend all purchasers view the products before buying.
We strongly advise purchasers to consult with their Architect or Engineer with regard to the output of the appliance required to heat their home or any part thereof.
Therefore we cannot be held responsible should any product fail to meet the expectations of the purchaser.

Payment :
Cheque, cash or bank draft are accepted and should be made payable to, “Eco Stoves”.
Items will only be dispatched once funds have been cleared unless by arrangement prior to the order being placed.
Warranties or after sales service will not be provided if a product or accessories are not paid for in full.

Availability of Goods Ordered :
Purchasers are recommended to Ask the expected waiting time for goods not in stock.

Important:
We CANNOT guarantee delivery dates, so please order ahead of schedule where possible.

Advice :
Any and All advice asked for /offered is given in good faith based on manufacturer’s data sheets, web sites, sales representatives, or other sources deemed to be reliable.
We strongly advise purchasers to consult with their Architect or Engineer with regard to the output of the appliance required to heat their home or any part thereof.
Therefore we can not be held responsible should any product fail to meet the expectations of the purchaser.

Please Note :
We Can Not be held responsible for opinions or guides given in relation to installation charges, flue costs, capabilities of a product to heat a set area per square meter or number of radiators / under floor heating system etc.
Any guides offered are based on the information received from the purchaser combined with the manufacturer’s data which may apply to new build homes and plumbing carried out to best practice, this may not always be the case.
We can not stress how vital it is to read the manufacturers manuals and data sheets prior to opening the packaging of the appliance, copies of these documents are made available to our customers in A4 format (where possible) on delivery of the goods.

Grants :
We will do all we can to assist purchasers in the application for grants administered under the SEI Greener Homes Scheme.
It is important to follow the guides laid down by SEI when making an application,
Always Apply Before You Buy

Commissioning of Installations :
We can provide a commissioning service for most products sold by us, Please book well in advance.
It is important to note that the installation must comply with all of the relevant Building Regulations and “Best Practice” when having your purchase installed.
It is also important to ensure your installer is registered with SEI under the relevant heading to remain in compliance with the rules to ensure you receive your grant.
Purchase of a product does not automatically ensure a commissioning certificate from us, the installation will be inspected with all due diligence and improvements may be requested prior to receiving a valid certificate.

Wood Pellets :
It is be important to note that there are many manufacturers of wood pellet fuel represented in the market, the quality of the fuel you buy can affect both the performance of the appliance and the amount of fuel needed to achieve the desired heat levels.
Therefore always buy your fuel from a manufacturer / distributor who can show you the quality standard clearly marked on the container.
Use of poor quality fuel can invalidate your warranty!

 
   
 
   
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